Accessibility declaration - Customer Portal
Accessibility Declaration
Upper Silesian-Zagłębie Metropolis (GZM) commits to ensuring the accessibility of its website in accordance with the Act of April 4, 2019, on digital accessibility of websites and mobile applications of public entities.
The Accessibility Declaration applies to the Transport GZM website.
- Website publication date:
- Date of last significant update:
Status of digital accessibility
This website is partially compliant with the annex to the Act on Digital Accessibility of April 4, 2019, on digital accessibility of websites and mobile applications of public entities due to the inconsistencies listed below.
Inaccessible content
Non-compliance with the annex
- Images carrying important content do not have assigned alternative texts and alt attributes,
- Decorative images do not have empty alt attributes,
- The header structure on the website is disrupted,
- Elements visually presented as lists are not programmatically defined as lists,
- The contrast of textual content against the background is less than 4.5:1,
- The graphic with content describing ticket types lacks accessible alternatives,
- The contrast of non-text content against the background is less than 3:1,
- The slider on the website cannot be paused,
- The website lacks skip links,
- All subpages on the website have TransportGZM in the title,
- There is no warning before opening links in a new window,
- The website lacks a sitemap and a search engine,
- The buttons virtual advisor, menu, instructions and slider navigation buttons lack texts,
- The buttons under the find connection section have English texts arrow back and arrow forward,
- There are HTML validation errors,
- Connection absence messages in the connection search are not accessible to assistive technologies without having to move the focus,
Preparation of the Accessibility Declaration
Preparation and update of the Accessibility Declaration
- Date of preparation of the declaration:
- Date of last review of the declaration:
The declaration was prepared based on an audit conducted by Utilitia Spółka z.o.o for Digital Accessibility.
The results of the audit are presented in the Audit Report.
Enhancements, limitations and other information
We inform that we are in the process of developmental activities involving the published website. After completing these works, the highest possible level of compliance with the WCAG 2.1 standard will be achieved.
Feedback and contact information
Any problems with the digital accessibility of this website can be reported to Małgorzata Połap — via email: m.polap@metropoliagzm.pl or by phone +48327180765.
Everyone has the right to request digital accessibility of this website or its elements.
When making such a request, please provide:
- your name and surname,
- your contact details (e.g., phone number, email),
- the exact address of the website where the digitally inaccessible element or content is located,
- a description of the problem and the manner of its resolution that would be most convenient for you.
We will respond to your report as soon as possible, no later than within 7 days of receipt.
If this deadline is too short for us, we will inform you accordingly. In this notification, we will provide a new deadline by which we will correct the reported errors or provide the information in an alternative way. This new deadline will not exceed 2 months.
If we are unable to ensure digital accessibility of the website or content indicated in your request, we will offer you access to them in an alternative way.
Handling requests and complaints related to accessibility
If we refuse to provide the digital accessibility you requested in response to your application, and you disagree with this refusal, you have the right to file a complaint.
You also have the right to file a complaint if you disagree with the use of the alternative access method that we proposed in response to your request for digital accessibility.
Any complaint should be submitted in writing or by email to:
Metropolitan Office of the Upper Silesian-Zagłębie Metropolis,Address: ul. Barbary 21A, 40-053 Katowice,,
e-mail: urzad@metropoliagzm.pl.
Helpful information can be found on the government portal gov.pl.
You can also inform the Ombudsman about this situation and request intervention in your case.
Other information
Mobile applications
The Upper Silesian-Zagłębie Metropolis provides the following mobile applications:
Architectural accessibility
The seat of the Metropolitan Office of the Upper Silesian-Zagłębie Metropolis in Katowice is located at 21A Barbara Street, 40-053 Katowice. The coordinator for architectural, digital, and information – communication accessibility is Małgorzata Połap, email: m.polap@metropoliagzm.pl, phone +48 32 718 07 65. There are 3 entrances to the building of the Upper Silesian-Zagłębie Metropolis – the main entrance from Hercena street, a side entrance from Hercena street, and a rear entrance from Szmausa street. Each entrance has stairs. The steps of the entrance stairs are marked with contrasting strips. The stairs throughout the building are equipped with handrails. People in wheelchairs can access the ground floor with the help of stair platforms. The main entrance is intended for guests. The glass doors of the main entrance are marked with contrasting tape. Corridors and rooms throughout the building are accessible to persons in wheelchairs. On the ground floor, there is an elevator adapted for people with disabilities. The elevator is equipped with voice announcements and has buttons marked with Braille. On the ground floor, in the right and left wings of the building, there are toilets for people with disabilities. Also on the ground floor in the left wing, there is a room adapted for a mother with a child. In front of the building there are three parking spaces designated for people with disabilities. It is possible to enter the building and all its rooms with an assistance dog or guide dog. Rooms inside the building are not marked with plaques with embossed numbers and Braille, nor are there contrasting markings or large print for visually impaired persons. There are no floor plans presented by tactile maps in the building. No audio navigation systems for blind persons are used in the building. The building has arrows or illuminated signs indicating evacuation directions.
Communication and information accessibility
A person interested in handling an official matter with the help of a sign language interpreter is required to notify this fact at least 2-3 working days before the planned date of handling the matter.
Contact with GZM in Katowice is possible in particular via:
- using e-mail: urzad@metropoliagzm.pl
- postal correspondence at the address: Metropolitan Office of the Upper Silesian-Zagłębie Metropolis in Katowice, ul. Barbary 21A, 40-053 Katowice.
There are no induction loops in the building.