Accessibility declaration - Customer Portal
Accessibility Declaration
Upper Silesian-Zagłębie Metropolis (GZM) is committed to ensuring the accessibility of its website in accordance with the Act of April 4, 2019, on the digital accessibility of websites and mobile applications of public entities.
The Accessibility Declaration applies to the GZM Transport website.
- Publication date of the website:
- Date of last significant update:
State of Digital Accessibility
This website is partially compliant with the appendix to the Act on Digital Accessibility of April 4, 2019, on the digital accessibility of websites and mobile applications of public entities due to the non-compliances listed below.
Unavailable Content
Non-compliance with the appendix
- Graphics carrying essential content do not have assigned alternative texts and alt attributes,
- Decorative graphics do not have empty alt attributes,
- The structure of headings on the website is disrupted,
- Elements visually presented as lists are not programmatically defined as lists,
- The contrast of textual content against the background is less than 4.5:1,
- Graphics containing content describing types of tickets do not have an accessible alternative,
- The contrast of non-text content against the background is less than 3:1,
- The slider on the website cannot be stopped,
- The website lacks skip links,
- All subpages of the site have "TransportGZM" in the title,
- There is no warning before opening links in a new window,
- The website lacks a sitemap and a search function,
- Buttons for the virtual advisor, menu, instructions, and scrolling buttons in the slider lack text,
- Buttons under the "find connection" section have English texts "arrow back" and "arrow forward",
- There are HTML validation errors,
- Messages about the lack of connections in the connection search are not accessible for assistive technologies without needing to move the focus,
Preparation of the Accessibility Declaration
Preparation and update of the Accessibility Declaration
- Date of declaration preparation:
- Date of the last review of the declaration:
The declaration was prepared based on a study conducted by Utilitia Spółka z o.o for Digital Accessibility.
The results of the study are presented in the Audit Report.
Facilities, limitations, and other information
We inform that we are in the development process regarding the available website. After the completion of the relevant work, the highest possible level of compliance with the WCAG 2.1 standard will be achieved.
Feedback and Contact Information
In case of identified errors regarding this website, please contact the Department of Information Technology of the Upper Silesian-Zagłębie Metropolis Office via email: zgloszenia@metropoliagzm.pl or by phone: (32) 718 07 89.
Requests for ensuring digital accessibility should be sent to the email address: dostepnosc@metropoliagzm.pl.
The Director of the Department of Information Technology of the Upper Silesian-Zagłębie Metropolis Office is responsible for handling comments and requests and can be reached by phone: (32) 718 07 92.
Anyone has the right to submit a request for ensuring the digital accessibility of this website or its elements.
When submitting such a request, please provide:
- your name and surname,
- your contact details (e.g., phone number, email),
- the exact address of the website where the digitally inaccessible element or content is found,
- a description of what the problem is and what method of resolution would be most convenient for you.
We will respond to your request as quickly as possible, no later than within 7 days of receiving it.
If this time frame is too short for us, we will inform you about it. In this information, we will provide a new date by which we will correct the errors you reported or prepare the information in an alternative way. This new date will not exceed 2 months.
If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will offer you access to it in an alternative way.
Handling accessibility-related requests and complaints
If, in response to your request for ensuring digital accessibility, we refuse to provide the accessibility you requested, and you do not agree with this refusal, you have the right to lodge a complaint.
You also have the right to file a complaint if you disagree with the alternative method of access that we proposed in response to your request for ensuring digital accessibility.
Any complaint can be submitted by mail or email:
- Upper Silesian-Zagłębie Metropolis Office,
- Address: ul. Barbary 21A,
- 40-053 Katowice,
- email: urzad@metropoliagzm.pl.
Information available on the government portal gov.pl may be helpful.
You may also inform about this situation to the Commissioner for Human Rights and request intervention in your matter.
Additional Information
Mobile Applications
The Upper Silesian-Zagłębie Metropolis provides the following mobile applications:
Architectural Accessibility
The headquarters of the Upper Silesian-Zagłębie Metropolis Office in Katowice is located at 21A Barbary Street, 40-053 Katowice. The coordinator for architectural, digital, and information-communication accessibility is Anna Proksa, email: a.proksa@metropoliagzm.pl, phone: +48 32 718 07 20. There are 3 entrances to the Upper Silesian-Zagłębie Metropolis building - the first is the main entrance from Hercena Street, the second is a side entrance from Hercena Street, and the third is a rear entrance from Szmausa Street. Each entrance to the building has stairs. The steps of the entrance stairs are marked with contrasting stripes. Stairs throughout the building are equipped with handrails. People in wheelchairs can access the ground floor using stair platforms. The main entrance is designated for visitors. The glass doors of the main entrance are marked with contrasting tapes. Corridors and rooms throughout the building are accessible to wheelchair users. There is an elevator on the ground floor of the building that is adapted for use by people with disabilities. The elevator is equipped with voice announcements and has buttons marked with Braille. On the ground floor in the left and right wings of the building, there are toilets for people with disabilities. In the left wing of the building, there is also a room adapted for a mother with a child. Three parking spaces for people with disabilities have been designated in front of the building. Access to the building and all its rooms is allowed with an assistance dog and a guide dog. Rooms in the building are not marked with plaques featuring raised digits and Braille letters, and there are no contrasting signs or enlarged print for visually impaired people. There are no plans showing the layout of rooms provided with tactile maps. No auditory navigation systems for the blind are used in the building. There are arrows or illuminated signs indicating the direction of evacuation in the building.
Communication and Informational Accessibility
A person interested in dealing with matters at the Upper Silesian-Zagłębie Metropolis Office in Katowice with the help of a Polish Sign Language interpreter is required to report this fact in writing at least 3 working days before the planned date of the matter (does not apply to emergency situations). The interpretation service is free of charge.
Currently, there is no possibility of using the services of a sign language interpreter via electronic communication.
A person who needs the help of a sign language interpreter during their contacts with the Office should report this need in writing at least 3 working days before their planned visit to the Office (does not apply to emergency situations). The interpretation service is free of charge.
Contact with the GZM Metropolitan Office in Katowice is possible, in particular, through:
- using email - e-mail: urzad@metropoliagzm.pl,
- sending a letter to the address: Upper Silesian-Zagłębie Metropolis Office in Katowice, ul. Barbary 21a, 40-053 Katowice.
There are no induction loops in the Office building.
Individuals who have permanent or temporary difficulties in communication (hereinafter: eligible persons) have the right to use the assistance of a chosen individual in their contacts with the GZM Metropolitan Office in Katowice, i.e., a person who has reached the age of 16 and has been chosen by the eligible person to facilitate communication with the eligible person and to assist them in dealing with matters in public administration bodies.