Transport regulations
Regulations on persons and luggage transport in the urban transport
Transport GZM
CHAPTER 1.
- GENERAL PROVISIONS
§ 1.
1. Regulations on persons and luggage transport in the urban transport
Transport GZM, hereinafter referred to as ‘regulations’, specify passenger
service conditions, terms and conditions of check-in, and passenger and
luggage transport conditions as well as an entity competent to receive
complaints and claims resulting from the public transport services provision and
also deadlines for complaints and claims resolution in the urban transport
Transport GZM.
2. The terms used in the regulation shall mean:
1) The Metropolitan Transport Authority (ZTM) - the Upper-Silesian and Zagłębie
Metropolis, fulfilling the function of collective public transport organiser, in
particular via its organisational unit,
2) a vehicle - a means of transport used by an operator in the urban transport,
3) an operator - an entity providing transport services by vehicles to the order of
the Metropolitan Transport Authority,
4) transport - transport of persons and luggage carried out by operators,
5) a passenger - a person, who concluded a transport contract (in accordance
with conditions specified in sub-para. 3).
6) Transport GZM urban transport – the urban transport organised by the ZTM.
3. The moment of entering a vehicle by the passenger is considered the
conclusion of a transport contract.
§ 2.
Persons providing transport services, passengers, and other persons
participating in the process of transport shall observe the regulations.
§ 3.
1. To ensure safety and to enforce provisions of this regulations, and of other
legislation during the transport, passengers shall comply with guidelines and
instructions given by drivers and by other authorised persons.
2. In the case of an emergency route change, the vehicle’s driver shall inform
passengers about the change of the fixed route.
§ 4.
The Metropolitan Transport Authority shall not be liable for damage caused by
force majeure or originating in particular due to breaks and delays in the
vehicles traffic or changes of the journey direction caused by traffic jams, streets
and tracks closure or blockage, changes in traffic organisation or regulations
issued by the road or railway track manager or by other bodies authorised to
issue regulations and instructions of order or administrative nature.
§ 5.
A finder of an article left in a vehicle should notify the vehicle’s driver about the
finding.
CHAPTER 2.
- TRANSPORT OF PERSONS
§ 6.
1. The entering aboard a vehicle and getting out from it is allowed only at stops
and once the vehicle has stopped. Persons getting out as well as elderly and
disabled persons have priority overs persons getting aboard.
2. It is forbidden to enter and leave the vehicle:
1) during its movement,
2) before the door opens entirely,
3) after a signal notifying the door closing or vehicle’s departure.
3. Passengers shall leave the vehicle on the last stop of the route:
1) when this is a stop designated for persons getting out,
2) when the vehicle finished serving a specific journey,
3) when it is necessary to perform actions related to a change of journey
direction,
4) in accordance with the vehicle driver’s instruction.
4. Entering vehicles at termini is allowed at the consent of vehicle’s driver, once
actions related to the change of journey direction are finished and the vehicle is
placed at the start stop.
5. The vehicle’s driver shall place the vehicle at the start stop immediately after
finishing actions related to the change of journey direction, to enable persons
waiting at the stop to take a seat in the vehicle.
6. In vehicles bearing special marking the ticket inspection is carried out by the
drivers. Such vehicles are entered by the front door, except for persons specified
in § 9 sub-para 1(1-5), passengers with oversize luggage, organised groups
travelling with a minder.
7. The driver, carrying out the tickets inspection, having stopped the vehicle at a
stop, opens only the front door for passengers getting aboard the vehicle. The
other doors are opened only, if passengers travelling by the vehicle notify the
intention to get out or in the case, when persons specified in § 9 sub-para 1(1-5)
want to get aboard as well as persons with oversize luggage or an organised
group travelling with a minder. The driver enables also entering the vehicle by
all doors, when a larger number of persons at a stop intend to enter the vehicle.
8. Passengers, except for persons specified in § 9 sub-para 1(1-5), are
encouraged to enter the vehicle by the front door and to move towards the
vehicle’s back, making thereby room for new passengers. Passengers, who have
not entered the vehicle by the front door, are requested by the driver to
approach and to show a valid ticket for travel, and in the case of enjoying free
travel - to present appropriate documents entitling to the concession.
9. Passengers, who have shown a valid ticket to the driver or a document
entitling to free travel, shall take free seats or move to the back part of the
vehicle, not to occupy the place for the next passengers getting aboard.
§ 7.
1. The driver shall stop the vehicle at a stop marked ‘at request’, if passengers
are present at this stop. Passengers willing to get out at a stop marked ‘at
request’ in advance shall notify the driver of that. Such an action shall be made
with appropriate advance, so that it would be possible to stop the vehicle safely
at the stop.
2. In vehicles equipped with buttons for independent door opening, passengers
- once the vehicle stops at the stop - shall open the door on his/her own by
pressing a relevant button situated at the door, inside or outside the vehicle,
both getting aboard and leaving the vehicle.
§ 8.
The vehicle’s driver signals the door closing having previously checked, whether
all persons getting out have left the vehicle and persons getting aboard are
inside the vehicle. It is forbidden to leave a stop before closing the doors.
§ 9.
1. In vehicles there are separate places, marked with a graphical symbol
(symbolising a specific entitlement), for:
1) persons disabled, elderly, or with limited physical abilities,
2) persons moving on wheelchairs,
3) persons with babies in prams,
4) women visibly pregnant, persons carrying children,
5) persons with bicycles.
2. Passengers, referred to in sub-para 1(1-5), have priority in taking the places
specified in sub-para 1(1-5). The other passengers shall free up the marked
places at any request of an entitled person.
3. To ensure safe transport, persons using wheelchairs or other orthopaedic
equipment shall secure them. If the vehicle is equipped with belts or other
protecting equipment intended for disabled persons, such persons shall use this
equipment.
4. The carers of children transported in prams shall secure children against
falling out from the pram (by fastening the belts, harness, or other pram
equipment) and also shall protect the pram against moving inside the vehicle
and shall hold the pram with the child when staying in the vehicle.
5. Passengers occupying standing places during the travel should grasp handles
or handrails to ensure safety.
§ 10.
1. The driver, or another person authorised by the Metropolitan Transport
Authority, can refuse transport of persons threatening the safety or order, not
complying with order regulations or other universal legislation binding at the
transport of persons, in particular persons intoxicated or troublesome for other
passengers.
2. Persons, who despite the refusal to transport them have entered the vehicle
or who do not observe this regulations, order regulations or other universal
legislation binding at the transport of persons, and despite being reprimanded
do not comply with guidelines and demands of persons specified in sub-para 1,
shall leave the vehicle when requested by them.
3. Persons without a valid ticket, refusing to pay the fare, and refusing to show
ID to a ticket inspector shall leave the vehicle at demand of the driver or of the
ticket inspector.
§ 11.
1. In special cases, like a threat to health or life, offence commitment, order
disturbance, violation of regulations controlling transport of persons and
luggage, or fare payment the vehicle staff is authorised to change the fixed
journey route to use assistance of appropriate services, in particular Police,
Municipal Guard, rescue-fire-fighting unit, or health care establishment. The
vehicle staff are also authorised to change the route on an ad hoc basis in the
case of an accident or a temporary road closure.
2. For causing a stop, delay or change of means of transport route a passenger
shall pay an additional charge at the amount specified in the Price list of fares.
3. The payment of an additional charge, for causing a stop, delay or change of
means of transport route, does not relieve the person, who caused the stop,
delay, or change of means of transport route, from the liability to cover the
actual damage at an amount exceeding the imposed charge.
4. Passengers are liable for any damage caused to the ZTM, carrier or to other
persons, including passengers, pursuant to rules specified in the legislation.
CHAPTER 3.
- RULES OF ANIMALS AND LUGGAGE TRANSPORT
§ 12.
1. In the cases specified by this regulation passengers can transport, exercising
special caution, in vehicles luggage (including also a bicycle/electric
scooter/personal transport equipment/movement supporting equipment),
pursuant to rules specified herein) or an animal, if it is possible to place them in
the vehicle in such a way, as not to make movements (including possibilities of
free validators use) difficult and not to expose to harm persons and property of
other passengers, not to block the driver’s view, not to threaten the traffic
safety, and not cause violation of timetable keeping.
2. Passengers can transport maximum three pieces of hand luggage (bag,
rucksack, musical instrument case, etc.), for which the total of a single piece
dimensions does not exceed 200 cm, when measured at extreme points or on
the perimeter.
3. Luggage or animals shall not be placed on seats.
4. Passengers having luggage, in particular a rucksack, on their back shall take it
off for the time of travel.
§ 13.
1. If the vehicle is equipped with places, referred to in § 9 sub-para 1(5), the
transport of a bicycle is allowed only in these places, subject to sub-para 8. Such
vehicles are marked inside and outside with an appropriate pictogram.
2. It is possible to bring a bicycle into a vehicle, provided that the number of
present passengers does not restrict free placing of the bicycle in the right place
and that it does not limit possibilities to use validators freely.
3. Passengers with a bicycle, which is inside the vehicle, shall free up the place,
specified in § 9 sub-para 1(5), if a disabled person on a wheelchair or a person
with a pram expresses the intention to use this place, if such a person cannot
take the place specified in § 9 sub-para 1(2 and 3).
4. If the number of passengers present in the vehicle would make impossible to
continue the travel to the passenger with a bicycle, or the vehicle’s driver would
not agree to transport the bicycle in another place, than that specified in §
9 sub-para 1(5), then (s)he shall leave the vehicle together with the bicycle. In
such a situation the person leaving the vehicle is entitled to file a claim at the
ZTM, pursuant to § 18.
5. Passengers transporting a bicycle and equipment specified in subpara 6 shall
immobilise it during the entire ride by securing against moving, turning over,
tilting, as well as against dirtying, injuring or damaging the property of the
other passengers, damaging or dirtying the vehicle, putting the other
passengers to inconvenience or restricting their freedom of moving in the
vehicle using the equipment of the vehicle (e.g. handles, belts, etc.).
6. Satisfying conditions specified in subpara 5 it is allowed to transport in
vehicles, in a way that does not disturb other passengers:
1) folded and held in hand electric scooters for the purpose of the Act of 20 June
1997 – the Road Traffic Law (Dz.U. of 2023, item 1047, with later amendments),
2) personal transport equipment (UTO) for the purpose of the Act of 20 June
1997 – the Road Traffic Law (Dz.U. of 2023, item 1047, with later amendments),
in particular:
a) electric skateboards,
b) electric self-levelling equipment,
3) movement supporting equipment for the purpose of the Act of 20 June 1997 –
the Road Traffic Law (Dz.U. of 2023, item 1047, with later amendments):
a) scooters held in hand, provided that they are folded, subject to letter b),
b) small scooters for children transported by the person taking care of the child,
c) roller skates, Rollerblades, etc.,
d) skateboards etc.
7. The transport of a bicycle in the vehicle without marked places or in a place
different from that specified in § 9 sub-para 1(5) is possible only and exclusively
at the driver’s consent.
§ 14.
It is forbidden to transport in vehicles:
1) articles, which can cause harm to other passengers by dirtying or injuring
their body or damaging their property, or can damage or dirt the vehicle (e.g.
sharp tools, articles with sharp edges, or open containers with grease, paints,
chemicals, etc.),
2) articles that can disturb other passengers or put them to inconvenience,
3) inflammable, flammable, and explosive articles and other hazardous
materials,
4) bicycles, scooters, or electric scooters of shared systems (so-called city bikes
and scooters),
5) bicycles, scooters, or electric scooters used in commercial activities,
6. bicycle carts,
7) transport trolleys, excluding wheeled shopping bags,
8) small motorbikes and scooters equipped with engines/motors,
9) animals other than specified in § 15.
§ 15.
1. It is allowed to transport a dog, provided that the animal is not aggressive, is
kept on a lead, and is muzzled. The passenger transporting a dog must have a
valid document confirming that the dog has been obligatory vaccinated.
2. Apart from dogs, also small household pets for the purpose of the Act of 21
August 1997 on Animals Protection (Dz.U. of 2023, item 1580, with later
amendments), may be transported in vehicles, provided that they are not
troublesome to travellers (e.g. due to noise, smell). The transported animals
should be placed in containers intended for animals transport (in baskets, pet
carriers, cages) protecting against causing harm to third persons, in a way that
enables safe transport of those animals.
3. An assistant dog of a disabled person may be transported without a muzzle
and without a lead, but it must have relevant harness. A disabled person
travelling with an assistant dog must have a certificate confirming the status of
assistant dog and a certificate of performed veterinary vaccination, and present
these certificates at the request of a controlling person.
§ 16.
1. At the request of the vehicle’s driver, of traffic controllers, or of ticket
inspectors passengers shall:
1) place the transported luggage in such a way, as to not make difficult the use
of vehicle by other persons,
2) leave the vehicle together with the transported animal, if it is transported in a
way contradictory to provisions of § 14 sub-para 9 or § 15,
3) leave the vehicle together with the transported luggage, if it comprises
articles specified in § 14 of the regulations,
4) present the document, referred to in § 15 sub-para 1 and 3.
§ 17.
1. Passengers shall ensure supervision of the transported luggage or animal
and take any actions necessary to prevent a possibility of causing damage by
the transported articles or animals.
2. In the case of breaching by a passenger provisions of § 12, § 13, the vehicle’s
driver or a ticket inspector can demand complying with those provisions, and in
the case of refusal they can demand leaving the vehicle by the passenger,
together with the transported luggage or animal.
3. Pursuant to rules defined in the binding legislation passengers are liable for
any damage made to the ZTM, to the carrier or other persons, including
passengers, in relation to the transport of an animal or luggage, including a
bicycle, electric scooter, personal transport equipment, and movement
supporting equipment.
CHAPTER 4.
- COMPLAINTS AND CLAIMS
§ 18.
1. Complaints and claims resulting from the provision of urban transport
services are filed, considered and handled in accordance with the times and
rules, predicted in relevant legislation, including provisions of the Transport Law.
2. Passengers submit complaints and claims, referred to in sup-para 1, in writing
at the office of the Metropolitan Transport Authority (Katowice, ul. Barbary 21A)
or at Passenger Service Points. The current list of points is displayed on the
website of the Metropolitan Transport Authority. It is also possible to file a
complaint/claim in an electronic form, via the Customer Portal, by e-mail, or by
phone.
3. The filed complaint or claim shall contain:
1) name and surname (name) and the address of residence (office) of the carrier,
2) name and surname (name) and the address of residence (office) of the
entitled entity or traveller,
3) attached copy of the document related to the conclusion of a transport
contract, or the data specified by the carrier, allowing to identify the concluded
transport contract,
4) grounds for the claim,
5) the amount of claim (separately for each transport document),
6) number of bank account or a proper address to pay the compensation or
another amount due,
7) signature of the entitled entity or traveller - in the case of a claim made in
writing.
4. Passengers can also file a complaint/claim directly to the operator performing
the transport. The contact data of operators are displayed on the website of the
Metropolitan Transport Authority.
§ 19.
1. The reply to the complaint/claim will be provided immediately, not later than
within 30 days of the complaint/claim receiving by the Metropolitan Transport
Authority / operator.
2. If the filed complaint/claim does not meet the conditions, referred to in § 18
sub-para 3 of the Regulations, the Metropolitan Transport Authority shall call the
person filing the complaint/claim to remove deficiencies within 14 days of the
call receipt, with the instruction, that the non-removal of deficiencies by that
deadline will result in leaving the claim unconsidered. Then the date of receiving
by the Metropolitan Transport Authority of the supplemented complaint/claim is
considered the date of claim filing.
3. Replies to claims shall comprise:
1) name and surname (name) and the address of residence (office) of the carrier,
2) information about allowing the claim or not entirely or in part,
3) subject-matter reasons providing the legal grounds of not allowing the claim
(entirely or in part),
4) in the case of awarding compensation - the compensation amount and the
information about the date and method of its payment,
5) in the case of amount due returning - the amount specification and the
information about the date and method of its payment,
6) instruction about the right to appeal to the carrier in the case of not allowing
the claim entirely or in part,
7) instruction about the right to appeal to locally competent court;
8) signature of the authorised person in the case of a written or electronic
answer to the claim.
4. If a passenger appeals against not allowing the claim (in the whole or in part),
the Metropolitan Transport Authority / operator within 14 days of the appeal
receiving can change the decision, if a wrong assessment of the actual situation
was made or if new, significant for the case, circumstances have been revealed,
not known beforehand.
5. The non-replying by the Metropolitan Transport Authority / operator to a
claim within the required period results in allowing the claim.
6. Funds related to the claim request will be transferred to the passenger
without undue delay, maximum within 14 days of replying the claim, allowing
the passenger claim.
CHAPTER 5.
- FINAL PROVISIONS
§ 20
The regulations shall be published in the Public Information Bulletin (BIP) of the
Metropolitan Transport Authority, and based on this regulations excerpts will be
prepared, which will be disclosed to the public by placing them aboard vehicles
and in Passenger Service Points.
§ 21
The relevant provisions of the Civil Code, of the Act of 15 November 1984 on
Transport Law (Dz. U. of 2020, item 8), and of the Act of 16 December 2010 on
Collective Public Transport (Dz. U. of 2023, item 2778), and also secondary
legislation issued based on the above acts shall apply to matters unsettled
herein.