The account can be set up in the Transport GZM mobile application (metro app), or on the portal (website) transportgzm.pl. Passengers can also ask for help in setting up an account at Passenger Service Points.

If you have a personal account in the system, you can define the discount you are entitled to yourself. The function is available in the Mobile Application and on the Portal.

Remember! If you define the discount yourself, you must have a document confirming your entitlement to the discount with you during the trip. When you show it during the inspection, ask the inspector to confirm the discount. From that moment on, your discount will be displayed in the system as confirmed and you will not have to travel with the document. The discount defined in the System can also be confirmed by visiting any Passenger Service Point.

Detailed instructions: GZM Transport

In the GZM Transport System, each User can conveniently purchase tickets via the Customer Portal and Mobile Application. In addition to payment by Blik, bank transfer or payment card, users can pay using funds saved in "Your account".

Detailed instructions can be found here: GZM Transport.

Detailed information and answers to most questions arising before and during use of the System can be found in the Help - Knowledge Base tab.

The GZM Transport tariff applies to single journeys based on a time-based tariff, where the fare depends on the travel time reflected in the timetable. If a delay extends the journey beyond the timetable, the validity of tickets is extended by the duration of the delay. This applies to journeys made with a single/short-term or "Group" ticket.

If a passenger fails to register their exit (by presenting their card or clicking "Stop" in the app) upon exiting, the system will not refund the unused portion of the journey. To ensure they only pay for the distance actually traveled, always remember to "jump off" when exiting the vehicle.

Tickets can be purchased in mobile applications: Transport GZM, jakdojade, zbiletem.pl, mPay, moBILET, SkyCash.
Through the Transport GZM internet portal.
In ticket machines, a list of which can be found here: Transport GZM.
In points of sale, a list of which can be found here: Transport GZM.
In Passenger Service Points, the locations of which can be found here: Transport GZM.

No, you do not need to purchase special tickets. You can travel on airport lines using tickets listed in the Tariff of Transport.

As of January 1, 2026, tour operators will no longer be selling tickets. We recommend other sales channels.

No, long-term tickets for 2 cities are only available for two bordering cities/municipalities.

No, passengers cannot suspend the validity of their tickets. However, most long-term tickets can be refunded early. The "Network 180" ticket is not refundable. Refunds can be made at Passenger Service Points, and in the case of electronic tickets, also via the mobile app or the GZM Transport Portal.

The contactless card payment system is available on all vehicles across the GZM Transport network (buses, trams, and trolleybuses). Each vehicle is equipped with at least one device supporting this payment method (usually located at the second and third doors on articulated vehicles).

There are two methods:

purchase a ticket, e.g., 20, 40, 120-minute, or Daily. On the device screen, select the ticket type and number, confirm with the "Proceed to payment" button, and then tap your card or phone/watch on the reader. The ticket is automatically "validated" upon purchase.

"Start/Stop" fare. Simply tap your card (or phone/watch) on the reader immediately upon entering the vehicle (without selecting an option on the screen) and again upon exiting. The system will automatically calculate the fare for the distance traveled.

The devices do not print paper tickets or receipts. The ticket is virtual and assigned to your payment card. To ensure your ticket has been purchased correctly, you can press the "i" button on the in-vehicle device and hold the card or phone/watch used for the purchase against the reader. Importantly, the transaction is not immediately reflected in bank accounts. The ticket purchase will be debited the next business day.

During the inspection, you must hold the card or phone/watch used for the purchase against the inspector's reader. This is completely secure, as the inspector only receives confirmation of a valid ticket.

Transfer rules depend on the selected fare type.

Time-based (single-use) tickets: These allow for transfers, but the time spent walking to the stop and waiting for the next vehicle is included in the ticket's validity period. This means that the ticket must be valid for the entire journey (including subsequent vehicles).

"Start/Stop Journey": This allows for payment for a single journey (from boarding to exiting). After transferring to another vehicle, a new fare is charged for the next leg of the journey. If the transfer occurs within 30 minutes of registering exit, the system will treat the next journey as a continuation of the journey. This means that the transfer time itself will not be included in the fare, and the timer on the next vehicle will start from the point where it stopped on the previous vehicle. However, it's worth remembering that the system totals all fares paid during the day and, once a certain threshold is reached, will only charge the value of the "Day" ticket for the entire day.

Yes, children and young people aged 7 to 16 who reside/are registered in municipalities within the GZM (Gmina) may travel on GZM Transport free of charge. This is subject to a special discount in the GZM Transport system.

No. People aged 70 and over travel on GZM Transport free of charge with a valid ID card or other photo ID confirming age. There is no requirement to obtain a Mertokard or encode a discount.

Metroticket - one ticket, different means of transport. From 1 March 2024, all 30-day personal tickets valid on public transport Transport GZM also entitle you to travel on Koleje Śląskie (KŚ) and POLREGIO trains.

The new Metrotickets replace the previously valid joint tickets with railways.
In the new tariff, you can choose a ticket enabling travel on public transport and trains in the area from one selected city (not only Katowice as before), two cities indicated by you, up to the entire area of ​​GZM.

Train tickets are valid only in cities that belong to the Upper Silesian-Zagłębie Metropolis, and, exceptionally, on the section of the Tarnowskie Góry - Siewierz railway line.

The current location of Transport GZM vehicles can be checked on our website in the "Plan your trip" tab - "SDIP Table", in the M2GOinfo and Transport GZM applications.

It will be necessary to contact the Operator serving the given line. You can easily check it here: ZTM Operators (transportgzm.pl). Just find the line where the lost item was left and then call the indicated phone number.

"Penance ticket" is a solution that allows you to reduce the additional fee for traveling without a valid ticket. To use this option, you must submit an application within 14 days of receiving the "ticket", purchase a "Network 180" ticket and pay PLN 70.