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Slaskienatorach.pl

FAQ

Ticket Honoring
What if, due to the reconstruction of the railway junction, my travel route changes, e.g. it will be necessary to make a transfer, change the means of transport, etc.?

We have extended the validity period of some tickets in specific situations. Previously, this solution was applicable in Katowice due to the reconstruction of railway viaducts. Now, the scope of validity is being extended to the entire Transport GZM network.

Passengers with a valid single/short-term ticket or a package ticket are entitled to continue their journey within the validity period of the ticket (the validity period of tickets is extended by the waiting time for a transfer and the time it takes to get to the stop in order to continue their journey) or on the basis of a journey available in the package ticket, on the same or another line running in the same direction, in a situation where:

the route travelled before the renovation on the road network has changed (in particular due to the need to make a transfer, change of means of transport, change of the location of the stop, shortening of the line);

there is substitute transport on a given route;
there has been a breakdown or damage to the vehicle during the journey.

The change means that, for example, during the reconstruction of railway viaducts, the validity period of a 40-minute ticket will be extended by the minutes we spent changing to another bus, which we have to use because of the renovation.

The updated text of the Transport Tariff can be found on the transportgzm.pl website in the "Tickets" tab.

Can I travel on GZM public transport based on tickets issued by Koleje Śląskie and POLREGIO during the reconstruction of the railway junction in Katowice?

A passenger who has purchased a ticket issued by Koleje Śląskie and POLREGIO will be able to travel by public transport Transport GZM from 1 October under certain conditions:

  • the route specified on the ticket covers only the area covered by changes in the organisation of transport resulting from the reconstruction of the railway junction in Katowice;
  •  it is a non-relation ticket (e.g. network ticket, tourist ticket, REGIOkarnet);
  • it is a ticket issued for travel on a train operated by KŚ or POLREGIO on a shortened route,i.e. from/to the station to which the train service has been shortened, in accordance with the current list of changes in train service available on the KŚ or POLREGIO website".
Where can I find information about changes in the operation of public transport during the reconstruction of viaducts?
Dynamic Passenger Information System Virtual Board

The current location of vehicles can be checked on the virtual board of the Dynamic Passenger Information System: https://sdip.transportgzm.pl/main

Announcements and timetables

On our website rj.transportgzm.pl you can find all announcements and timetables.

Special subpage

On our website, in the slaskienatorach.pl tab, we regularly post the most important news as well as maps and diagrams.