07.08.2025 11:36

Card payments are now available in all GZM Transport vehicles.

The Upper Silesian-Zagłębie Metropolis has installed ticket machines on buses and trams, allowing you to pay by card. The devices are now operational in all nearly 1,900 vehicles. Modern "mobile ticket machines" are additional ticket distribution points.

Vehicles equipped with mobile EMV devices enabling card payments are already in operation throughout the entire Transport GZM network. Purchasing a ticket from a mobile ticket machine using a payment card doesn't require an account in the system or any special app. The most popular ticket types – 20-, 40-, and 90-minute tickets, as well as the Day Ticket – can be purchased there, as well as the Start/Stop option.

"We are expanding the ticket distribution network with ticket machines that allow you to purchase tickets directly on board using a payment card," says Kazimierz Karolczak, Chairman of the GZM Management Board. "Until now, they were present in the Tychy subregion and on Metrolines. Now we have them in all vehicles. This solution is familiar from many European cities, convenient to use, and completely secure," adds Karolczak.

Purchasing a Single Ticket

To purchase a ticket, select the icon representing your chosen ticket on the main screen. In the next step, select the number of tickets and confirm with the "proceed to payment" button along with the indicated price. The purchase process is completed by tapping your card on the reader, which displays a purchase confirmation. You can also pay for your ticket using a Metrocard in the same way.

A ticket purchased this way is immediately validated. The ticket machine allows you to purchase multiple tickets, but these are not pre-purchased tickets. The device does not print confirmations during the transaction. When a payment card is used, the Transport GZM system creates a unique token for it. During ticket inspections, the ticket inspector simply holds the card used to make the transaction up to the ticket inspector and receives confirmation of payment. This process is completely secure and does not require logging in or providing any additional data.

To ensure your purchase was successful, simply press the "i" icon and tap your card on the ticket machine. Importantly, the transaction is not immediately reflected in your bank accounts. Your account will be charged for the ticket purchase the next business day.

Start/Stop Journey

You can pay for your Start/Stop fare with a payment card by tapping your card upon entering or exiting the vehicle without pressing any buttons on the screen. Based on the scheduled journey time, the system will calculate the fare at the end of the day, which will be charged to your card's bank account on the next business day. As with Metrokarta or Metroapp, the fare will not exceed the value of the Day Ticket.

Ease of Use

Every vehicle is equipped with at least one mobile ticket machine. For example, on "short" buses, the devices are usually located at the second door, and on "long" buses, at the second and third doors. The same applies to trams. Ticket payment can also be made using a phone or watch with a card attached. To make using the ticket machines easier for foreigners, the menu is also available in English, German, and Ukrainian.

Mobile ticket machines are modern ticket sales points. Currently, passengers on the Transport GZM network, which covers over 55 cities and municipalities, can also purchase tickets using the Transport GZM app, other apps, ticket machines located at bus stops, kiosks, and Passenger Service Points.

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Implementation of the Transport GZM system

On September 28, we will say goodbye to the ŚKUP system. The data contained in it will be transferred to the Transport GZM system. Therefore, gradually, earlier in advance, further functionalities in the existing system will be switched off.

At all times, passengers will be able to make all transactions in the new system – in the mobile application and in the Transport GZM portal, which replace the ŚKUP system. ŚKUP cards will also remain in use during this time, except for the situations listed below.

Order new cards

On September 13, the possibility of submitting applications in the Customer Portal and ordering new ŚKUP cards with shipping to the address was disabled. If your card expires in September, you can use it until the end of the month. Previously issued ŚKUP cards with a longer term remain valid and can be used as an account identifier in the new system. The new Transport GZM cards will be available from 1 October at kiosks, ticket machines at stops and at Passenger Service Points.

On 22 September, the possibility of ordering new ŚKUP cards at Passenger Service Points and ticket machines will also be disabled.

Restrictions on access to the e-purse

After September 22, the possibility of using the funds accumulated in the e-purse will be suspended in the ŚKUP system. If you plan to pay with these funds for tickets (e.g. for a long-term ticket ending in the meantime) – do it before this date. Until that day, you can also refund funds from the e-purse, which is tantamount to closing the account.

Access to funds in the e-purse will be unlocked on October 1 – you will then be able to migrate them to your account in the new system. This will be possible both on the Transport GZM portal and at the Passenger Service Point.

Key days in the process

September 27 is the last day of making transactions in the ŚKUP system. They will be possible to perform them in cash, at kiosks and Passenger Service Points, and cashless (by card, quick transfer) on the ŚKUP portal and mobile application.

On September 28, the ŚKUP system will be switched off. Long-term tickets previously recorded on ŚKUP cards will be valid and visible to the inspector during a possible inspection. From that day on, you will not use single, medium-term and package tickets saved on the card.

No tickets or cash from the ŚKUP system will be "lost". You will be able to use them in the GZM Transport system.

For the whole process, the most important thing is to set up an account in the new Transport GZM system. From October, users of the Transport GZM system will be able to migrate data from their ŚKUP cards. This process will be different for passengers who already have accounts in Transport GZM and those who will only set up such accounts.

A passenger who already has a personal account in the Transport GZM system will have to log in to his account in the transportgzm.pl portal to migrate his data from the ŚKUP system (the migration process can only be carried out in the portal, it will not work from the mobile application). After logging in, the system will verify on the basis of the PESEL number whether there is an account of this passenger in the ŚKUP system. If such an account exists in the ŚKUP system, the portal will prompt the passenger whether he wants to migrate data from this ŚKUP account (cards). The passenger can choose the "yes" option, which will download coded discounts from the old ticket account and enable the transfer of funds from the e-purse of the ŚKUP card.

If the passenger selects the "no" option, the system will not proceed with data migration. The vast majority of cards in the system are blank cards on which there are no coded tickets or other information. In this case, migration is not needed. The passenger can also choose "ask later" and proceed to the process at a convenient time.

A passenger who does not yet have an account in the Transport GZM system and will create an account, will be asked in the process of creating an account whether he has a ŚKUP card. When the passenger provides the number of this card, four digits of the account account number (printed on the back of the ŚKUP card) and four digits of the PESEL number, the process of migrating data from his ŚKUP card to the newly created account in the Transport GZM system will be carried out. All data from the old system will be transferred to the new account. Not only tickets, discounts and e-purses, but also personal and contact details. Personal and contact details can be easily edited in the new system.

Migration is subject to long-term and package tickets saved on the card. After migration, the passenger will find them in the "my tickets" tab of the web application or the Transport GZM customer portal.

Single and medium-term tickets (Day, 24h + train) will not be migrated. The system will give you back the cash that will appear as cash Transport GZM.

Discounts recorded on the ŚKUP card are subject to migration, however, if the passenger has already defined discounts in the new system, discounts from the ŚKUP card will not be migrated.

If the ŚKUP card has funds stored in an e-purse, the passenger will be asked whether he wants to transfer these funds to the new system or withdraw them to the bank account number indicated by him.

To learn more or solve the difficulties encountered, please contact the ZTM helpline: 800 16 30 30. All information will also be available on the transportgzm.pl portal and on our social media profiles.

The new application and portal of Transport GZM

The new Transport GZM application is now available in the Play Store and Apple Store. Passengers can also use the new portal transportgzm.pl.

The new system will eventually replace ŚKUP cards and will help passengers travel comfortably by public transport in the Upper Silesian and Zagłębie Metropolis.

The system works fully online. Passengers no longer have to encode their tickets on cards or wait for them to appear on their account. Tickets are available to passengers immediately after purchase. Transport GZM is also the only mobile application thanks to which we can buy all tickets available in the tariff, not only single tickets, but also package and long-term tickets (monthly, quarterly or semi-annually).

Creating an account in the new system is simple and intuitive. It is also possible to migrate data from an already existing ŚKUP account. The new system does not require a plastic card, it can be used both with the phone itself and with an ordinary bank card. New Metrocards are issued to passengers who have got used to this form of identifier and want to continue using it.

In the near future, the application will receive further functionalities, including Start/Stop travel, which will certainly be an ideal solution for those who travel short distances or use transfers.