The increasingly unpopular practice of purchasing tickets from bus drivers and tram drivers will no longer be possible. Travelers will be able to use other, more eco-friendly, modern, and more affordable sales channels.
The Metropolitan Transport Authority (ZTM) has been making several arguments for eliminating ticket sales by bus, trolleybus, and tram drivers. One of the most important is the development of other, modern sales channels. Mobile ticket vending machines, which have been installed in all buses, trams, and trolleybuses since August 2025, are a prime example. "These modern devices have provided our passengers with considerable convenience. To purchase a ticket from a mobile ticket vending machine using a payment card, you don't need an account in the system or any special app. The most popular ticket types are available – 20-, 40-, and 90-minute tickets, as well as a Day Ticket. You can also use the Start/Stop option," explains Michał Wadowski, Director of ZTM.
The Metropolitan Transport Authority (ZTM) also reminds that while on a bus, tram, or trolleybus, you can use another way to purchase tickets: through mobile apps. The Transport GZM app is worth mentioning here, as it offers the ability to purchase all types of tickets, including long-term tickets. Other apps that allow you to purchase tickets, but only for single-use, include SkyCash, mPay, moBiLET, zBiletem, Jakdojade, Żappka, and some banking apps.
The decision to discontinue ticket sales through drivers was based on passenger behavior.
ZTM data indicates that in 2025, passengers will buy even fewer tickets from drivers and tram drivers than in 2024, although sales through this channel were already marginal. – In 2024, the number of tickets sold by drivers accounted for approximately 1.79% of total sales. In 2025, this figure dropped to 1.43%. – says Michał Wawrzaszek, spokesperson for ZTM. – “It was based, among other things, on this data and the downward trend that we decided to discontinue ticket sales through drivers. The behavior and habits of our passengers have clearly shown us that maintaining this sales channel for the long term is not desirable,” adds Michał Wawrzaszek.
Ending already limited sales
Ticket sales by drivers and tram drivers will continue in their current, limited form until the end of 2025. Only the most expensive single-fare paper tickets are being sold: standard for 7 PLN and concessionary for 3.50 PLN (both valid for 90 minutes from the moment of validation). This solution was intended from the outset to encourage travelers to use more environmentally friendly and cheaper ticket purchasing options.
Trend in Poland
ZTM's decision to discontinue ticket sales through drivers is consistent with a nationwide trend. Many public transport operators across the country abandoned this solution during the 2020 coronavirus pandemic and have not reintroduced it. Tickets can no longer be purchased from drivers in cities such as Rzeszów, Lublin, Olsztyn, Poznań, Płock, Toruń, Kraków, Łódź, and, with some exceptions, Gdańsk and Warsaw.